Terms of Use

1. Who we are

Merge Bowl is developed by the Merge Bowl team (“we”, “us”, “our”). The Game is published in each app store by a different member of the team:

• Google Play (Android): published by Ghosn Studio.
• Apple App Store (iOS): published by Abdulrahman Al Kadri.

Your agreement under these Terms is with the publisher of the version of the Game you downloaded. Both publishers use these same Terms. You can reach us at mergebowl@gmail.com.

2. Who can use the Game

The Game is intended for players aged 13 and over. If you are under the age of legal majority where you live (for example under 18), you may only use the Game and make purchases with the permission of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use of the Game, including any purchases.

You may not use the Game if doing so is prohibited by the laws that apply to you.

3. Your licence to use the Game

We grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to download, install and play the Game on devices that you own or control, for your private, non-commercial entertainment, in line with these Terms and the rules of the store you downloaded it from.

The Game is licensed to you, not sold. We and our licensors keep all rights that are not expressly granted to you in these Terms.

4. Coins and virtual items

The Game contains an in-game currency (“coins”) and other virtual items, such as worlds, themes and power-ups (together, “virtual items”). You can earn coins by playing, by watching optional rewarded ads, or by buying coin packs.

• Virtual items have no monetary value outside the Game. They are not money, property or a financial product, and they cannot be sold, traded, transferred, gifted or exchanged for real money, goods or anything of value, except as the Game itself allows.
• When you obtain virtual items, you receive a limited licence to use them in the Game. You do not own them.
• Virtual items are for use in the Game only and are linked to the installation on your device. Coins are stored locally and are lost if you uninstall the Game, clear its data or lose your device (see section 9).
• We may change, rebalance, rename or remove virtual items, prices in coins and gameplay rules, for example to keep the Game fair and fun. If we remove a paid item entirely, we will act fairly and in line with your consumer rights.
• Coin balances do not expire while the Game is installed, but they are not refundable once used.

5. Purchases, pricing and refunds

5.1 How purchases work

You can buy coin packs and “Remove Ads” inside the Game. All payments are processed by Google Play or the Apple App Store, not by us, and are subject to their terms of service and payment policies. We never receive your payment card details. Prices are shown in the store before you confirm and may include taxes. Prices may vary by country and may change over time; a change does not affect purchases you have already made.

5.2 Delivery

Purchased items are delivered as soon as the store confirms the payment. If an item you paid for does not arrive, first try Restore purchases in the Game and restart it. If that does not help, contact us with your order number and we will investigate.

5.3 Right of withdrawal (EEA, UK and Norway)

Coin packs and “Remove Ads” are digital content that is supplied immediately after purchase. By confirming a purchase you ask for the content to be delivered straight away and acknowledge that you therefore lose your statutory right to withdraw from the purchase once delivery has started, to the extent permitted by the law in your country.

5.4 Refunds

Refunds are handled by the store you paid through, under its refund policy:

• Google Play: support.google.com/googleplay/answer/2479637
• Apple App Store: reportaproblem.apple.com

We cannot issue refunds directly. If a refund is granted, the related coins or items may be removed from the Game. This section does not limit any refund or remedy you are entitled to by law, for example if a purchase is faulty or not delivered.

5.5 Unauthorised purchases

You are responsible for purchases made on your device and store account. We recommend using the store’s purchase password, parental controls or “Ask to Buy” features to prevent purchases you did not intend.

6. Remove Ads

“Remove Ads” is a one-time purchase that switches off banner ads and interstitial (full-screen) ads in the Game. It does not remove rewarded ads, which you only see when you choose to watch one for a reward. “Remove Ads” is linked to the store account you bought it with and can be restored on other devices using the same account through Restore purchases. It does not transfer between Android and iOS.

7. Advertising and rewarded ads

The Game shows ads provided by Google AdMob and its partners. We do not control and are not responsible for the content of third-party ads, or for products, services or websites they link to. Your dealings with advertisers are between you and the advertiser.

Rewarded ads are optional. The reward is given only when the ad is watched to the end and the ad network confirms it. If an ad is unavailable, fails to load or is closed early, no reward is given. Availability of rewarded ads can vary by region and time and is not guaranteed.

How ad data is handled is explained in our Privacy Policy.

8. Theme trials and free content

The Game may let you try locked themes for a short time for free (for example a 15-second trial, limited to a certain number per day). Trials, daily rewards, events and other free content are offered at our discretion, may be changed or ended at any time and do not give you any right to the full item.

9. Game progress and saves

The Game has no user accounts. Your progress, coins and settings are saved only on your device. We do not keep a copy and cannot recover or transfer local progress. Uninstalling the Game, clearing its data, resetting or losing your device, or some operating-system updates may permanently delete your progress and unused coins. We are not responsible for such loss, except where the law says we are. Purchases of “Remove Ads” can be restored as described in section 6.

10. Rules of conduct

When you use the Game you agree not to:

• cheat, use bots, hacks, mods, scripts or other unauthorised software, or manipulate game data, save files or the device clock to gain an advantage or free items;
• exploit bugs, glitches or errors instead of reporting them to us;
• copy, modify, translate, decompile, disassemble or reverse-engineer the Game, except where the law expressly allows it;
• interfere with or try to get around ads, purchase checks, security features or technical limits in the Game;
• generate fake ad views or clicks, or use the Game to commit fraud;
• rent, sell, sublicense, distribute or make the Game or any virtual items available to others, or use them commercially;
• remove or change any copyright, trademark or other notices in the Game;
• use the Game in any way that breaks the law or the rights of others.

11. Intellectual property

The Game and everything in it, including its code, graphics, characters, worlds, themes, music, sound effects, text, the name “Merge Bowl” and its logo, belong to the Merge Bowl team or its licensors and are protected by copyright, trademark and other laws. Nothing in these Terms transfers any of these rights to you. Some parts of the Game may use open-source software, which is provided under its own licence.

12. Feedback

We love hearing ideas and bug reports. If you send us suggestions or feedback, you agree that we may use them to improve the Game without any obligation or payment to you.

13. Third-party services

The Game relies on third-party services, including Google Play, the Apple App Store, Google AdMob and RevenueCat. Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services, their availability or how they handle your information.

14. Updates, changes and availability

We may release updates that fix bugs, add or remove features, change content or improve performance. Some updates may be required to keep playing. We may also change, suspend or discontinue the Game, or any part of it, at any time, including in particular countries. We will try to give reasonable notice of major changes, such as shutting the Game down, and will respect your consumer rights if this affects paid content.

We do not guarantee that the Game will be available on every device or operating-system version, or that it will always be free of interruptions or errors.

15. Termination

You can stop using the Game at any time by uninstalling it. We may suspend or end your licence to use the Game if you seriously or repeatedly break these Terms, for example by cheating or committing fraud. When the licence ends, you must stop using the Game, and any virtual items may be lost. Sections that by their nature should continue after termination (such as intellectual property, disclaimers, limitation of liability and governing law) will continue to apply.

16. Disclaimers

To the extent permitted by law, the Game is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Game will be uninterrupted, error-free, secure or free of viruses, or that defects will be corrected. Some countries do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.

17. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, progress, virtual items, profits or goodwill, arising from or related to your use of, or inability to use, the Game. To the extent permitted by law, our total liability to you for all claims related to the Game is limited to the amount you paid us for purchases in the Game during the 12 months before the claim arose.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or intentional misconduct.

18. Consumer rights

If you are a consumer, you have certain rights under the laws of the country where you live that cannot be changed by contract. Nothing in these Terms affects those mandatory rights. If you live in the EEA (including Norway), the UK or Switzerland, this includes your rights regarding faulty digital content.

19. Additional terms for Apple devices

If you downloaded the Game from the Apple App Store, the following also applies:

1. These Terms are between you and the App Store publisher named in section 1, not Apple Inc. (“Apple”). The publisher, not Apple, is solely responsible for the Game and its content.
2. Your licence is limited to using the Game on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
3. Apple has no obligation to provide any maintenance or support for the Game.
4. If the Game fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the Game to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the Game.
5. Apple is not responsible for addressing any claims by you or any third party relating to the Game, including product liability claims, claims that the Game fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
6. If a third party claims that the Game or your use of it infringes their intellectual property rights, the publisher, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim.
7. You confirm that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
8. Questions, complaints or claims about the Game should be sent to mergebowl@gmail.com.
9. Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple has the right to enforce these Terms against you as a third-party beneficiary.

20. Additional terms for Google Play

If you downloaded the Game from Google Play, your use of Google Play is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the Game. In case of conflict between these Terms and the Google Play Terms of Service regarding your relationship with Google, the Google Play Terms of Service apply.

21. Governing law and disputes

These Terms are governed by the laws of Norway, without regard to conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.

If you have a problem with the Game, please contact us first at mergebowl@gmail.com so we can try to solve it informally. If we cannot solve it, disputes may be brought before the ordinary courts. Consumers in Norway may also contact the Norwegian Consumer Council (Forbrukerrådet) for mediation, and consumers in the EU may use their national consumer bodies.

22. General

• Entire agreement: These Terms and our Privacy Policy are the entire agreement between you and us about the Game.
• Severability: If any part of these Terms is found invalid or unenforceable, the rest remains in effect.
• No waiver: If we do not enforce a right or provision, that does not mean we waive it.
• Assignment: You may not transfer your rights under these Terms. We may transfer ours, for example if the Game is moved to another publisher or company, as long as your rights are not reduced.
• Language: These Terms are written in English. If they are translated, the English version applies in case of conflict, to the extent permitted by law.

23. Changes to these Terms

We may update these Terms from time to time, for example when we add features or when the law changes. The “last updated” date at the top shows the latest version. If we make important changes, we will tell you in the Game or in the store listing before they take effect. If you keep playing after the changes take effect, you accept the updated Terms. If you do not agree, you can stop using the Game and uninstall it.

24. Contact us

• Email: mergebowl@gmail.com
• Google Play publisher: Ghosn Studio
• App Store publisher: Abdulrahman Al Kadri